Communication Blocks Interviewing Techniques Lateral Violence Therapeutic vs. Nontherapeutic
100
Using questions beginning with HOW and WHY
What is this block to communication: "Why are you not taking your medicines?
100
Closed question
A nurse is performing medication reconciliation as a client is being admitted to the hospital. Which type of interviewing technique is she employing by asking the following question?
“What medications do you usually take at home?”
100
Lateral or horizontal violence
Backstabbing, bullying, sabotaging, aggression, and withholding information are all common terms for what?
100
True
A client states, "I feel so alone."
The nurse holds the client's hand and asks, "What makes you feel so alone?"
Is this an appropriate response? True or false
200
Using judgmental comments
What is this block to communication: "You are acting like a baby. Just take your medicines!
200
Sequencing questions
A nurse is attempting to understand when a client’s symptoms first appeared. He asks, “So, when did you first start feeling nauseous? Was it before or after your treatment?”
Which interviewing technique is this?
200
Nonverbal agression
What is the most frequent form of lateral violence in nursing practice?
200
A cliché
When interacting with a client, the nurse states, I am sure everything will be fine. You have nothing to worry about." This is an example of what?
300
Giving false reassurance/clichés
What is this block to communication: "I'm sure the CT scan will come back clear!"
300
Reflective question or comment
Which interviewing technique involves repeating what the client has said or describing the client’s feelings, in order to encourage elaboration of thoughts and feelings?
300
True
True or false: high turn over rates is an indication that horizontal violence may be taking place.
300
Giving advice
This non-therapeutic communication technique is telling the client what to do or how to behave implying that the nurse knows what is best.






Communication

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