Communication Blocks | Interviewing Techniques | Lateral Violence | Therapeutic vs. Nontherapeutic |
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Using questions beginning with HOW and WHY
What is this block to communication: "Why are you not taking your medicines?
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Closed question
A nurse is performing medication reconciliation as a client is being admitted to the hospital. Which type of interviewing technique is she employing by asking the following question?
“What medications do you usually take at home?” |
Lateral or horizontal violence
Backstabbing, bullying, sabotaging, aggression, and withholding information are all common terms for what?
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True
A client states, "I feel so alone."
The nurse holds the client's hand and asks, "What makes you feel so alone?" Is this an appropriate response? True or false |
Using judgmental comments
What is this block to communication: "You are acting like a baby. Just take your medicines!
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Sequencing questions
A nurse is attempting to understand when a client’s symptoms first appeared. He asks, “So, when did you first start feeling nauseous? Was it before or after your treatment?”
Which interviewing technique is this? |
Nonverbal agression
What is the most frequent form of lateral violence in nursing practice?
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A cliché
When interacting with a client, the nurse states, I am sure everything will be fine. You have nothing to worry about." This is an example of what?
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Giving false reassurance/clichés
What is this block to communication: "I'm sure the CT scan will come back clear!"
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Reflective question or comment
Which interviewing technique involves repeating what the client has said or describing the client’s feelings, in order to encourage elaboration of thoughts and feelings?
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True
True or false: high turn over rates is an indication that horizontal violence may be taking place.
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Giving advice
This non-therapeutic communication technique is telling the client what to do or how to behave implying that the nurse knows what is best.
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