Feedback | Active listening | Hearing/speech/vision impaired | Angry or don't speak English | Misc |
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What is paraphrasing?
The receiver rewords the sender’s message in the receiver’s own words and then asks the sender for confirmation
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What is focusing fully on what a speaker is saying?
Characteristic of active listening
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What is American Sign Language?
ASL
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What is the guidelines when dealing with an angry patient?
Never argue with the patient or respond in anger and ask help from security, if necessary.
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What is terminally ill, medicated, hearing/vision/speech impaired, angry or do not speak English
Two examples for patients with special needs
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What is reflecting?
The sender prompts the receiver to either complete or add details to the message.
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What is sympathy?
Feeling sorry for the person
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What is American Sign Language (ASL)?
Method to communicate with the hearing impaired
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What is patients who don't speak English?
Type of patient that requires simple words and sentences
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What are barriers?
Obstacles that block communication
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What is asking questions?
Questions can be used to check the receiver’s understanding of important information.
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What is empathy?
Understanding another person's feelings
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What is pantomime, pictures, drawings and writing?
Method to communicate with the speech impaired
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What is the nurses/doctor's job when dealing with a patient that doesn't speak English?
Use simple words and sentences, use pantomime, and request an interpreter if necessary.
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What is patients who are terminally ill?
Patients that feel a strong need to share their fears and concerns
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What is requesting examples?
Examples can help more clearly and explain and fill in meaning.
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What is good listening skills?
Skill necessary to achieve empathy
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What is announcing your presence and explain what will be done?
Method to communicate with the visually impaired
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What is the nurses/doctor's job when dealing with an angry patient that is verbally abusive?
State politely that you are willing to listen but will not tolerate threatening language or cursing.
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What is show care, visit the patient and give reassurance?
Ways to care for a terminally ill patient
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What is paraphrasing, reflecting, asking questions, and requesting examples?
The four methods for good feedback
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What is concentration, attention and observation?
Requirements for active listening
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What is pantomime?
Using body movements and gestures to convey ideas or actions
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What is patients that are angry?
Type of patient that is either physically or verbally abusive.
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What is language differences, sensory impairments, medication effects, cultural influences, and physical distractions?
Common barriers for communication
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