Feedback Active listening Hearing/speech/vision impaired Angry or don't speak English Misc
100
What is paraphrasing?
The receiver rewords the sender’s message in the receiver’s own words and then asks the sender for confirmation
100
What is focusing fully on what a speaker is saying?
Characteristic of active listening
100
What is American Sign Language?
ASL
100
What is the guidelines when dealing with an angry patient?
Never argue with the patient or respond in anger and ask help from security, if necessary.
100
What is terminally ill, medicated, hearing/vision/speech impaired, angry or do not speak English
Two examples for patients with special needs
200
What is reflecting?
The sender prompts the receiver to either complete or add details to the message.
200
What is sympathy?
Feeling sorry for the person
200
What is American Sign Language (ASL)?
Method to communicate with the hearing impaired
200
What is patients who don't speak English?
Type of patient that requires simple words and sentences
200
What are barriers?
Obstacles that block communication
300
What is asking questions?
Questions can be used to check the receiver’s understanding of important information.
300
What is empathy?
Understanding another person's feelings
300
What is pantomime, pictures, drawings and writing?
Method to communicate with the speech impaired
300
What is the nurses/doctor's job when dealing with a patient that doesn't speak English?
Use simple words and sentences, use pantomime, and request an interpreter if necessary.
300
What is patients who are terminally ill?
Patients that feel a strong need to share their fears and concerns
400
What is requesting examples?
Examples can help more clearly and explain and fill in meaning.
400
What is good listening skills?
Skill necessary to achieve empathy
400
What is announcing your presence and explain what will be done?
Method to communicate with the visually impaired
400
What is the nurses/doctor's job when dealing with an angry patient that is verbally abusive?
State politely that you are willing to listen but will not tolerate threatening language or cursing.
400
What is show care, visit the patient and give reassurance?
Ways to care for a terminally ill patient
500
What is paraphrasing, reflecting, asking questions, and requesting examples?
The four methods for good feedback
500
What is concentration, attention and observation?
Requirements for active listening
500
What is pantomime?
Using body movements and gestures to convey ideas or actions
500
What is patients that are angry?
Type of patient that is either physically or verbally abusive.
500
What is language differences, sensory impairments, medication effects, cultural influences, and physical distractions?
Common barriers for communication






Communication

Press F11 for full screen mode



Limited time offer: Membership 25% off


Clone | Edit | Download / Play Offline