| STEP | SET | Front End | Store Operations | Store Operations - Corporate |
|---|---|---|---|---|
|
Save Time Efficiently Processing
What does STEP stand for?
|
Snake, Equipment, Trust the Nub
What does SET stand for? |
FAST Forward
What is the process called at the Front End? |
In the Breakroom.
Where can posters and/or factsheets for DE&I be found?
|
Gary Cribb.
Who is the SGEVP for Store Operations? |
|
Purifier
Who is the Associate positioned at the Y Split?
|
Plastic ring that indicates sizing, and is placed on a hanger.
What is a Nub? |
Friendly, Accurate, Speedy Transactions.
What does "FAST" stand for? |
Back-Office PC.
Where can a Store Manager access FIDO? |
Arial font, size 10.
What is the proper font and size for communications, per the Style Guide? |
|
5
What interval does the Scanner verify when counting cartons off the truck?
|
Enhanced Go-Back Cart and/or Mini-Hummer.
What two pieces of equipment can/should be used for SET? |
4
How many pieces of equipment are permitted at the Front End for a Ross Stores with a volume below $18 Million and all dd's Stores? |
MOD Clipboard.
Where can the MOD Behaviors Tool be found in-Store? |
Field Leadership Meeting. A gathering (in-person or virtual) to recognize and educate Store Managers and above.
What is FLM? |
|
What item(s) does the Purifier remove?
Handbags and Lingerie
|
If additional steps are needed, the item should placed on the equipment, and returned to the correct location following the Race Track when the SET assignment is completed.
What should an Associate do if they find a misplaced item that belongs in a section they've already passed?
|
Returns at all Registers and/or Self-Checkout
What is a current pilot to help streamline the Customer Checkout experience? |
Shortage Highway Map.
Where is a dot placed, when a defeated Security Device is located? |
Wednesday and Friday.
When is the CNW Preview sent? |
|
In the last Home Pod.
Where is the best STEP Associate placed? |
Trust the Nub means visually scanning nubs and pulling out any items that do not belong within each size paddle. Do not check the ticket or garment label for the correct size—just Trust the Nub!
What does "Trust the Nub" mean?
|
Head Customer Service
What is the "HCS"? |
Public View Monitor.
What does "PVM" stand for?
|
SM, DM/DMIT, ZD/DD, RVP/ARVP/GVP, SVP, GSVP
What is the Field Leader hierarchy for Store Field Leadership (non-LP)? |
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