| Be Nice | Be Clean | Be Fast | The Voice/Crew Survey | Random |
|---|---|---|---|---|
|
– Keep a smile on your face and a smile in your voice. Guests can hear it.
– Make eye contact with each guest. – If you know the guest’s name, use it. – Welcome every guest to McDonald’s with a personalized, sincere greeting. Always display courtesy and r
Four tips to greeting guests
|
yes
Does a dirty lobby negatively impact your CSO score?
|
4 seconds
When order taking...Each interruption adds how much time to the order
|
Real time feedback from our guests about his/her visit
What is the Voice
|
25 tubes
Place a maximum of _____ Go-Gurt tubes in a clean, sanitized condiment bin with tear strips facing the back of the bin.
|
|
Greet the Guest
Listen Apologize while demonstrating understanding. Solve the problem (Make it right) Thank the guest
What are the five steps for handling customer complaints?
|
When you reach into the clean towel bucket, get your hands all the way down into the solution. You can kill bacteria that may be on your hands in between hand washings.
Describe how you would take a sanitizer-soaked towel out of the bucket and use it. How often should you exchange a towel for a clean one?
|
1130-130
Mon-Fri
What time of day and on which days will we offer the 60 sec guarantee?
|
Invitation is on the receipt
Survey is completed via the web
How does a customer participate
|
Always discard product when the maximum holding time is reached. This ensures hot, fresh, quality product for our customers.
• Record discarded products on the waste sheet.
Why is it important to discard expired products promptly when the timer sounds?
|
|
-If there is a discrepancy over change issued to a guest
– For refunds or overrings – For undercooked food, or when someone alleges illness or a foreign object in their food – If a member of the media wants to ask questions about the restaurant or corpora
Give four examples of issues you should ask your manager to handle.
|
The transfer of bacteria, or cross contamination, is reduced when surfaces are wiped down with clean, sanitizer-soaked towels.
Why is it important to frequently wipe down surfaces in the restaurant with sanitizer-soaked towels?
|
After receiving the change and receipt
When will the guest receive the timer for the 60 sec guarantee?
|
Kickball every Monday!!
What summer activity does the Vermillion County participate in?
|
All the QPT's and the Clubhouse line
Which sandwiches get a sleeve
|
|
Talk to them at eye level.
Greet them separately from their parents. Hand them their meal.
ow can you provide a special experience for the child?
|
Scrap, wash, rinse, sanitize, and air dry
What are the five steps in the sanitizing process for small equipment?
|
16 seconds or less
How long does the dt runner have to assemble an order
|
Commitment surveys help us better understand your perceptions of your McDonald’s Restaurant
Provides an anonymous channel for gathering your teams feedback Identify key areas of opportunity and develop action plans Determine progress towards achieving our
Why do we conduct commitment surveys?
|
July 14-July 18
When is Customer Appreciation Week
|
|
Smile.
• Make eye contact. • Be sincere. • Invite them to return. • Thank the guest for their business. – Thank you for coming. See you tomorrow. – Thanks. Have a great day and come back soon. – Thanks for you business. Hope to see you again soon. Keep a
Demonstrate how you would thank a guest for coming to McDonald’s.
|
1. Hand dryers
2. Mirrors 3. Check hand soap and paper towels -Replenish if needed. 4. Check water faucets-Make sure water faucets work properly. Report any problems to the shift manager. 5. Check trash containers-Empty trash containers as needed. 6. Chec
What are the seven things that must be checked or cleaned while cleaning the Restrooms?
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15 seconds or less
How long does the cashier have to receive payment?
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A seven digit coupon code which is good for a buy one get one coupon located on the top of receipt
What does a customer receive if he/she participates in the Voice Survey?
|
15 years
How many years will our Organization be Celebrating this year?
|
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