| Emotional Competence | 4 questions | Crisis Communication | Behavior Support Techniques | Potentially Violent Situations |
|---|---|---|---|---|
|
What are some of our personal triggers
cursing, spitting, bullying, lying
|
Which number is the question, "What am I feeling now?"?
the 1st question we ask ourselves in a crisis situation
|
What is an example of an Understanding Response or Reflective Response?
"You are angry about your visit being cancelled."
|
What is an example of managing the environment?
getting students out of class room when another client is being unsafe
|
A potential trigger to violence, weapon, high level of stress or motivation, and a target are all what?
are the 4 elements of a potentially violent situation
|
|
What do we need to know about personal triggers?
which ones set us off or bother us
|
What does anger do?
reduces cognitive abilities
|
What is an example of summarizing?
"Here is what I hear you saying, you felt good at first, but now..."
|
What is an example of prompting?
"What do we do if we want to give an answer or talk in class?"
|
Never touching an angry and potentially violent person, avoiding any aggressive moves and provocative statements, avoiding the conflict cycle and counter aggression, removing others who might trigger the violence are ways to do what?
are ways to remove the potential trigger to violence
|
|
What is important to know about culture and ethnicity?
we need to understand the differences in these in the young people and staff we work with
|
What is the 4th question we as ourselves?
How do I best respond?
|
Throwing roadblocks, arguing or blaming, giving permission, giving advice or problem solving, and necessarily time consuming are examples of what?
Are 5 examples of what Active Listening is NOT
|
What is an example of time away?
Letting a student take a chill.
|
Discreetly removing objects, maneuvering away from weapons and staying a safe distance away are all things to do when?
are 3 things to do if there are weapons
|
|
What is important about personal goals, values, beliefs?
we need to be aware of our own to recognize how we view things.
|
What number is the question, How is the environment affecting the young person?
The 3rd question we ask ourselves in a crisis situation.
|
Identifying and validating feelings, promoting change and communication change are examples of what?
are 3 examples of active listening.
|
Moving closer to a student is an example of what Behavior Support Technique?
Is an example of proximity
|
Asking the targeted person to leave the area, if you are the one targeted remind the youth of your relationship or leave the situation, ask a neutral staff to manage the incident are ways to do what?
are 3 things we can do to remove the target
|
|
What do we need to do about our self-regulation skills?
what we need to demonstrate or model
|
What number is the question, What does this young person feel, need, or want?
The 2nd question we ask ourselves in a crisis situation.
|
Tone of Voice, Door Openers, Minimal Encouragements are examples of what?
are 3 examples of encouraging and eliciting techniques
|
What is an example of a redirection or distraction?
"I'm sorry your home visit got cancelled but since your here you can participate in the X-Box tournament at the unit."
|
Using your relationship, actively listening to identify feelings, removing the audience, using co-regulation strategies and offering alternative nonaggressive ways to achieve goals are all what
are 4 things to do to decrease the level of stress or motivation
|
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