Self Awareness, Self Understanding, and Assertiveness Developing Conflict Resolution Skills Developing Positive Self-Talk and Self-Control Managing Stress, Caring For Yourself, and Practicing Mindfulness Shifting Focus & Keeping Safe
100
What is Self-Understanding?
Identifying your feelings and recognizing the source of those feelings
100
What is Conflict?
All organizations, including human service organizations, experience ____________
100
What is Self-Esteem?
An individual's sense of personal worth OR perceived strengths, attributes, and actions
100
What is Stress?
An emotional response and/or a physiological response to a given situation
100
What is Stress-Relieving Activities?
Examples include: talking with friends, walking, biking, playing with pets, swimming, sitting outdoors, internet surfing, playing sports, working out, praying, pleasure reading.
200
What is Self-Awareness?
Noticing and honestly acknowledging your feelings, reactions, thoughts, and behaviours
200
What is Conflict Resolution Skills?
A range of strategies to eliminate or minimize "the problems that result when different parties...compete with one another for the same limited objectives"
200
What is Positive Self-Talk?
Occurs when people give themselves realistic, accepting, supportive messages
200
What are Stressors?
External conditions in the environment, such as a conflict with another person or a pressing deadline for a project OR internal conditions within yourself, such as attitudes, beliefs or expectations
200
What is Burnout?
A state of physical, emotional, and mental exhaustion that results from constant or repeated emotional pressure associated with an intense, long-term involvement with people.
300
What is Assertiveness?
The ability to communicate your thoughts and feelings straightforwardly, respecting your own needs as well as the needs of others
300
What are win-win solutions?
Those that satisfy the needs of all parties
300
What is Negative Self-Talk?
Occurs when people give themselves distorted, overly critical, and unrealistic messages about themselves or their situation
300
What is Work-Related Stress?
An inability to meet the demands of the work environment
300
What is Prevention?
The best strategy for handling workplace violence
400
What is Empathic-Assertive model of communication?
Within this model, the speaker first expresses the other person's perspective before expressing his or her own perspective
400
What are win-lose solutions?
These occur when the parties doggedly pursue an outcome more favourable to themselves than to other, employing such strategies as tests of will, manipulation, or power plays
400
What is Impulsiveness?
The inclination to act suddenly, in response to inner urges, without thought and with little regard to the consequences of the action
400
What is Mindfulness?
Involves the simple methods of sitting still and quietly focusing on your breath for several minutes at a time
400
What are Previous Episodes of Violent Behaviour?
One of the best predictors of violent behaviour
500
What is Assertive nonverbal behaviour?
This type of behaviour includes maintaining eye contact, standing, or sitting with an erect posture, directly facing the person whom you are addressing and speaking in a firm, clear voice
500
What is Anger Management?
Effective conflict resolution requires effective ________ ___________________.
500
What is Cognitive-Behavioural theories?
A theory that suggests "our emotions and behaviours are shaped largely by our thoughts rather than by the situations and events we experience in and of themselves"
500
What is the Inventory of College Students' Recent Life Experiences (ICSRLE) scale?
Designed to measure the extent to which an individual has experienced specific stresses, or, as the developers refer to them, "hassles," over the past month
500
What are Symptoms of Burnout?
Physical and emotional exhaustion, irritability, negativity, decreased productivity, and feelings of detachment and callousness






Chapter 9 - Taking Care of Yourself

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