Section 1 Section 2
100
Sending and Receiving messages with proper meaning
Communication is the process of?
100
What is the intentional distortion of information to make it appear favorable to the receiptant?
Information filtering.
200
Receiver understands the senders message.
Communication is the effective when?
200
What is Non-verbal Communication?
Communication that consist of body posture, facial expressions, but no spoken words.
300
Persuasive Communication.
Managers must be very good at?
300
What is Mixed Message?
When a persons words or silence communicate one thing while non-verbal actions communicate another.
400
Who?
Say what?
To whom?
With what results?
Communication process is a series of question. What are they?
400
What is the pathway used to carry a message?
Communication Channel.






Chapter 14 COMMUNICATION

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