| Abbrevs | All things Mejuri | Product Knowledge | Orders | Platforms |
|---|---|---|---|---|
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What is Fulfil
FF is the platform used to look up details surrounding a customer's order
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What is Toronto
This was the first Mejuri brick and mortar location
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What is gold vermeil
Sterling silver plated in 18k gold
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What is 24 hours
The number of hours we have to submit any changes/edits to made-to-order items
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What is text, live chat and social
Besides email, what are the other 3 main channels of customer communication
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What is Service Level Agreement
SLA is a unit of measurement we use in CH with our customers
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What is 52
The number of new product launches in a year
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What is 14k
Play, sweat and shower in this metal!
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What is a Process Error
When a mistake is done on a customer's order that was processed by our warehouse
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What is Klarna
Payment instalment platform
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What is Return to Sender
RTS is used when rerouting a package back to our warehouse
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What is Toronto, NYC, La, San Fran, Boston, Austin
The 6 locations we have stores
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What is 'Quantity on Hand'
Total number of pieces we physically have in the warehouse
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What is an internal note
The feature/tool we use in ZenDesk to communicate to the Returns Team
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What is Customer Shipment
CS is the number that is designate to each customers' order
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What is Noura and Maj
The country of Jordan is home to our CEOs
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What is requesting a photo
The first step when a customer says their item is defective
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What is 'Open'
A status of an email when a customer has emailed us back, and they're awaiting a response back from us
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What is Key Performance Indicator
KPI is a metric that indicates how effectively a company or team member is doing
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What is Toronto, Korea, India, Thailand and Italy
Our suppliers are located in 5 countries around the world
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What is 'Archived'
No tracking number but marked done as done in Fulfil
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What is Customer Shipment
Where we check the planned ship date
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