| Outbound Dialer | Client Care | Treatment Paths | Telus Values | Barrie |
|---|---|---|---|---|
|
What are the memo codes used for outbound Dialer
COLL, PDDA & CLM
|
Who is the Director of Client Care
Kim Vey
|
What is Credit Limit Program
CL1
|
What is Collaborating
Sharing knowledge, creativity and experiences to build strong working relationships
|
Operations Manager, client account management Barrie
Barb Lawrenson
|
|
What is how to complete an xref search
Last name & postal code
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What is Online Operations Manager
OOM
|
What is the treatment path that is used when an account is suspended for any reason other than for non-payment
SR1
|
What is Communicating
Engaging in open and trustworthy conversations
|
What is Taste of Telus
Telus celebrated Canada's multicultalism day by....
|
|
What is 8
Total number of Preview Campaigns
|
What is value added service that includes unlimited nationwide long distance calling
Nationwide 20
|
What is the auto hold treatment button is left on
Current treatment path does not advance when..
|
What is Being Creative
Seeking to make our products, services and customer experiences better
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What is the date our new PPO targets take effect
July 1, 2013
|
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What is when you have more than one xref being referred to a collection agency (so that they can be referred to same one / same time)
You would use follow up code AGRV for..
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What is change your phone number
It does not cost you anything to do this if you are being harassed
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What is Al5
Active, Consumer, PCS, Credit Class B
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What is Learning
Striving for continuous improvement
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What is Account Review Cleared -new memo code for EPT
ARC
|
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What is a FTNP follow up code
PDT1 follow up code
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What is how to program a CDMA phone
*22803
|
What is AM2
Active, Mike, credit classes C, E & V
|
What is Driving Results
Delivering on our brand promise - the future is friendly - for our customers
|
What is the number of part time cam reps currently employed in Barrie
20
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