THAT’S NOT WHAT I SAID (nonverbal) LEAN ON ME (de-escalation) YOU BETTER RECOGNIZE (awareness) AIN’T MY FAULT (trauma) BUST A MOVE (safety)
100
What is SILENCE
Communicates respect and understanding
100
What is ACTIVE LISTENING
A means for allowing and encouraging a patient to talk it out rather than act it out
100
What is DUTY OF CARE
Failure to act in a way that results in harm
100
What is FIGHT, FLIGHT, OR FREEZE
Amygdala hijack results in this response
100
What is SUPINE
Position of patient on floor during restraint
200
What are FACIAL EXPRESSIONS
Convey the most information
200
What is EMOTIONAL FIRST AID
Providing immediate support to reduce emotional intensity is its goal
200
What are SPARK, TARGET, WEAPON, LEVEL OF STRESS OR MOTIVATION
Four elements of a potentially violent situation
200
What is EMOTIONAL/LIMBIC BRAIN
Controls emotions and feelings
200
What is ASPHYXIA
Patient who goes limp, makes grunting sounds, or suddenly changes their struggle may be experiencing
300
What is EYE CONTACT
A physical and emotional stimulator
300
What is DROP THE ROPE
In order to stop a power struggle, we must
300
What is PHYSICAL AGGRESSION
Touching an upset person is usually a trigger for
300
What is AMYGDALA
Determines if danger is real or not
300
What are I CAN’T BREATHE
Often a restrained patient’s last words
400
What is TONE OF VOICE
Has meaning over and above words
400
What is CRISIS CO-REGULATION
What to think, What to do, What to say
400
What is HEAR WHAT IS SAID
An emotionally charged person may not
400
What is LETTING GO PROCESS
Designed to ensure patient is back in control and can use their thinking brain
400
What are CHEST, TORSO, STOMACH, RIBS, and BACK
Never place weight on the restrained patient’s
500
What are HANDS
The position of this body part in a crisis is important
500
What is LEVEL OF STRESS AND MOTIVATION
Removing the audience, active listening, and intentional use of self are effective techniques to reduce
500
What is ACCEPTING AND NONTHREATENING
The more open the body is held, the more one appears
500
What is TRIUNE BRAIN
Brain stem, Limbic system, and Neocortex
500
What are FACE, MOUTH, or NOSE
Never place anything over the patient’s






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