THAT’S NOT WHAT I SAID (nonverbal) | LEAN ON ME (de-escalation) | YOU BETTER RECOGNIZE (awareness) | AIN’T MY FAULT (trauma) | BUST A MOVE (safety) |
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What is SILENCE
Communicates respect and understanding
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What is ACTIVE LISTENING
A means for allowing and encouraging a patient to talk it out rather than act it out
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What is DUTY OF CARE
Failure to act in a way that results in harm
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What is FIGHT, FLIGHT, OR FREEZE
Amygdala hijack results in this response
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What is SUPINE
Position of patient on floor during restraint
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What are FACIAL EXPRESSIONS
Convey the most information
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What is EMOTIONAL FIRST AID
Providing immediate support to reduce emotional intensity is its goal
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What are SPARK, TARGET, WEAPON, LEVEL OF STRESS OR MOTIVATION
Four elements of a potentially violent situation
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What is EMOTIONAL/LIMBIC BRAIN
Controls emotions and feelings
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What is ASPHYXIA
Patient who goes limp, makes grunting sounds, or suddenly changes their struggle may be experiencing
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What is EYE CONTACT
A physical and emotional stimulator
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What is DROP THE ROPE
In order to stop a power struggle, we must
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What is PHYSICAL AGGRESSION
Touching an upset person is usually a trigger for
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What is AMYGDALA
Determines if danger is real or not
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What are I CAN’T BREATHE
Often a restrained patient’s last words
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What is TONE OF VOICE
Has meaning over and above words
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What is CRISIS CO-REGULATION
What to think, What to do, What to say
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What is HEAR WHAT IS SAID
An emotionally charged person may not
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What is LETTING GO PROCESS
Designed to ensure patient is back in control and can use their thinking brain
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What are CHEST, TORSO, STOMACH, RIBS, and BACK
Never place weight on the restrained patient’s
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What are HANDS
The position of this body part in a crisis is important
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What is LEVEL OF STRESS AND MOTIVATION
Removing the audience, active listening, and intentional use of self are effective techniques to reduce
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What is ACCEPTING AND NONTHREATENING
The more open the body is held, the more one appears
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What is TRIUNE BRAIN
Brain stem, Limbic system, and Neocortex
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What are FACE, MOUTH, or NOSE
Never place anything over the patient’s
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