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What is Board & Cares
Skilled Nursing Facilities Assisted Living Facilities
Which location of care can contribute to family members receiving confusing or contradictory information about their loved one's care?
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Change in Condition, BEFORE a visit, AFTER a visit, family request, change in level of care, schedule changes, change in care plan
When should we be calling the family/CG to provide updates? (Name at least 3 instances)
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Eye contact, nodding, free from distractions (cell phone, non-visit related documentation, etc.) acknowledgement statement, asking for clarification
What are some ways you can show you are listening carefully to your patients and caregivers?
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Below state and national scores
Where does our program stand in comparison to the state and nation in communication measures?
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Keeping the family/CG informed about when we will arrive for a visit
What is the area of communication that we struggle with the most?
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