Degree to which decision-making authority is given to lower levels in an organization’s hierarchy.

Utilization analysis, goals & timetables, action plans

Measures of a person’s capacity to learn or acquire skills.

The protection of employees and organizational facilities

Moving employees to another geographic location in the same or different job

Subcontracting work to an outside company that specializes in that kind of work and is more efficient at doing it

invisible barrier that blocks minorities and women from attaining senior executive positions

Measures of what a person knows or can do right now.

Provides general requirements for all machinery to protect operator and other employees

In this stage of career development, individuals assess alternative occupations, develop initial occupational choice and pursue necessary education.

An organizational structure that has only a few levels of management and emphasizes decentralization

Prohibits discrimination against disabled veterans who served in the armed forces between 1964 – 1975

A type of interview which uses a set of standardized questions asked of all job applicants

Requires employers to protect employees from potentially infectious materials by providing protective equipment and training

The process of measuring one’s own services and practices against the recognized leaders in order to identify areas for improvement.

A fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, service and speed.

Requires government agencies and contractors to prevent the use of illegal drugs at their work sites and to educate their employees about the hazards of drug use

A type of interview which asks applicants questions that are developed from the answers to previous questions

Addresses concerns over adequate oxygen content in the air, toxic substances exposure, and physical exposures for workers in confined spaces

Effective application of principles, knowledge or abilities acquired in a training applied to a problem or situation on the job

Strategic, integrated management system for achieving customer satisfaction that involves all managers as well as employees, and uses quantitative methods to continuously improve an organization’s processes.

The first stage of team development, in which the team meets and learns about the opportunity, challenges, agrees on goals and begins to tackle the tasks

Individuals with this personality trait have a tendency to experience unpleasant emotions easily, such as anger, anxiety, depression, or vulnerability; sometimes called emotional instability.

Firm that attempts to balance local responsiveness and global scale via a network of specialized operating units.

A type of interview designed to create anxiety and put pressure on an applicant to see how the person responds