| GIVE THANKS | TEAMWORK | PAUL MITCHELL POTPOURRI | SALON 101 | CUSTOMER SERVICE 101 |
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What is "...glad you are here!" or "...welcome to our salon"?
Something you say when a guest comes in.
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What is teaming up if you don't have the time? or What is making it convenient for your guest by working as a team?
"Oh Mary, I am completely booked, but Sarah has time to do that service!."
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What is Ultimate Color Repair?
The newest category of Paul Mitchell for color treated hair
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What is to give an amazing shampoo?
The first service you should master as a salon employee
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What is Feedback ?
Information from someone on how to do things better or differently.
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What is "Thank you so much for choosing us" or "I really appreciate your time today!"?
Something you say when a guest leaves.
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What is the definition of just an employee?
This person does just enough to keep their job, while complaining it's not fair or things are not right at work.
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What is Super Skinny Serum?
Super Skinny leave-in treatment.
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What is "YES!" or "We can't do this.... but we will be able to do this..."?
This is your answer when a guest asks for something even if you don't have time.
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What is smile or leave your problems at the door?
Name one of the basics of customer service at the beginning of your day?
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What is "Thanks Sally for helping me out today!"?
Something you say to a co-worker who has helped you when you were running behind.
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What is a team player?
This person works positively with everyone to get the job done the best way possible.
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What is www.paulmitchellpro.com ?
JPMS website for stylists
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What are Rebook, Recommend and Referral?
The 3 "r's" of being a successful stylist
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What is:
* find out if you don't know or * stay late or arrive early * under-promise and over deliver?
(Daily Double) *****************************************
2 examples of going that extra mile. |
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What is the guest feels that they have been not been treated well or taken for granted?
A top reason why a guest would go to another salon.
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What are teaming up to when you don't have time to do a complete service or picking up towels even though they are not yours or thanking a co-worker for helping you out?
Two examples of being a better team player.
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What is Shampoo Two or Color Protect Post Color Shampoo?
The shampoo used when rinsing color out of the hair.
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What are being early to work and staying on time?
2 examples of valuing your guest's time.
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What is staying later or adjusting your schedule to accommodate more guests?
An example of guest convenience.
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What is they spend more money, or they come back, or they recommend others to the salon?
Two things that happen when guests feel appreciated
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What is teamwork?
Creating an environment that will both enhance your work but also bring out the best in each person?
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What are Paul Mitchell, Tea Tree, Awapuhi Wild Ginger, Mitch and Tools?
Daily Double ********************
The five retail brands of JPMS |
Who is your guest/customer?
This person ultimately pays your salary.
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What are the 3 basic needs of customers?
Customers want to be acknowledged, they want to be heard, and they want to know they matter
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