What is tool used for disconnects?

What is the place for account specific offers?

What is creating customer connection?

What is questions to get to the root cause of why they are leaving?

What is the comparison of us and competitors pricing?

What is letting the customer know what steps your taking and avoiding long periods of hold and unnecessary transfers?

What is questions that can get you yes or no answers?

What is the customer journey?

What is summarizing everything done on the call and thanking the customer?

What is what do you do if ACSS does not present any solutions?

What is the remaining cost of the device?

What is asking enough questions until the right solution is provided?

What is what you do to close the deal?

What is chargeback will they incur if they leave or do they qualify?

What is smartlinks, self serve options, and My Verizon?