This theory states that workers will be motivated when they perceive they are being treated fairly.

Companies form groups of people called THIS to aim to improve customer satisfaction, employee job satisfaction and product and service quality.

This situational theory of leadership by Fred Fiedler stated that in order to maximize work group performance, leaders must be matched to the right leadership situation. He also said that leaders are generally unable to change their leadership style

This general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.

THIS is the process of influencing others to achieve group or organizational goals.

Motivation theories say these two things answer the question, "What leads to effort?"

The degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs

Charismatic leadership and transformational leadership are two kinds of WHAT leadership?

These types of jobs are characterized by simple, easy-to-learn steps, low variety, and much repetition. They are efficient for the organization but workers can easily become bored doing them.

An accounting firm has organized its departments into units that deal with households, businesses, and governments. Which type of departmentalization is this accounting agency using to serve the needs of its clients?

Bonuses, trophies, and plaques are examples of what type of reward given to employees to encourage motivation.

These are informally agreed-on standards that regulate team behaviour.

In Drew Dudley’s "Leading with Lollipops" talk (video) at TEDxToronto in 2010, Drew focuses on personal leadership. In his story about helping a young woman feel welcome at her new university, Drew recalls handing the woman a lollipop and refers to his personal leadership moment as THIS.

Job rotation, job enlargement, and job enrichment are all methods of what?

This visionary thinker and motivational speaker thinks that good leaders make you feel safe

The set of forces that initiates, directs and makes people persist in their efforts to accomplish a goal.

Forming, storming, norming, and performing make up the four stage of THIS.

The role of manager often focuses on productivity and efficiency and on keeping the status quo. Which role focuses on the organization's vision, mission and goals, & tries to challenges the status quo?

This process is the collection of activities that transforms inputs into outputs that customers value.

Procter & Gamble has divisions for personal grooming and beauty, house and home, health and wellness, baby and family, and pet nutrition and care. Which type of departmentalization does the company use?

These are natural rewards associated with performing a task or activity for its own sake.

Special kinds of teams include cross-functional teams, project teams and THIS last type.

Transformational leaders go beyond charismatic leaders by getting their employees to do what?

This type of departmentalization organizes work and workers into distinct units responsible for certain business roles or areas of expertise

Setting team goals and priorities, and managing how work team members are selected, trained, and compensated help to increase a team's WHAT?