| DEBIT CARDS | WB/CHECKS/WIRES/BILLPAY | Online/App Assistance | OTHER | FINAL QUESTION |
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What is Payments One
Where can you see the number/s of failed pin attempts?
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What is Incoming- $0 Outgoing- $20 NO INTERNATIONAL
What is the Incoming and Outgoing wire fee for domestic and International?
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What is payments
Where in the navigation bar of the home screen can a customer View payee details and manage payees?
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What is Daily balance method
What is the method AMEX uses to calculate the interest rate?
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What is Manage>Manage your business debit card. Find new card>inactive click activate. Type 4 digit card ID confirm type new 4 digit pin confirm.
How do customers activate replacement cards online?
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What is Wire Transfers
Electronic Direct Deposits initiated by a third party (not by or through us) Electronic Funds Transfers from another account of yours at American Express National Bank
What funds are considered same day availability?
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What is Yodlee, add external bank acct info, trf funds from an efi
Which of the following options must a customer choose to link an external account?
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What is 24-48 hrs
How long does it take to receive a verification letter?
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What is 90 days
14) What is the maximum age of transaction to dispute?
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What is $225
How much is available from a local check the next business day?
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What is 9. All accounts under 1 business.
How many view only users can a primary have on their account and which accounts will they be able to see?
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What is We take the balance in your account every day and we multiply that by the daily interest rate. We then take that amount and add it to your accrued balance
What is daily balance method?
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What is $5,000
19) What is the POS 24 hr daily limit for BCA?
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What is Once 60 calendar day is up
Once a customer completes the Welcome Bonus requirement when does the first day start for the 8-12 week countdown?
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What is log in, click on account they wish to view, click on Export Transaction, choose By Statement or Custom Range, click on Export CSV
What are the steps for a customer to download their transaction into a CSV file?
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What is provide legal documents
what would a customer need to do for a Major name change?
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What is prevents all debit card transactions, except for refunds or credits and pre-existing recurring transactions such as subscriptions
9) What does a Freeze on a debit card do?
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What is 4pm est
10) What is the cut-off time to cancel a billpay payment?
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What is Fraud
20) If customer is unable to log in and requires a password reset that they cannot complete due to an incorrect phone number who do CCP’s engage to?
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What is
Marriage certificate. Valid driver's license (current, not expired). Divorce decree: name change page including judge’s signature. Completed IRS Form W-9, refer to IRS.
What are the legal documents needed for a major name change?
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What is No its is a variable rate
Is the 1.1% APY offered on the account fixed?
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