| ON THE EXPRESS TRAIN (EXPRESS IX) | INNOVATING TODAY (INNOVATION LAB) | WHAT’S YOUR POLICY? (POLICY INSIGHTS) | FOR YOUR BENEFIT (EMPLOYEE BENEFITS) | GIVE ME SOME ADVICE (ADVISORY SERVICES) |
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What are Carrier Service Centers?
This state-of-the-art solution competes with this existing type of service center.
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What is digital, productivity and analytics?
Three focus areas within Innovation lab.
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What is Error & Omissions?
Policy insights provides data into agency exposure to this type of risk.
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What is Employee Benefits solution?
A specialized BPM solution offered through a center of excellence.
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What is Lean Process Mapping?
This approach streamlines and standardizes core processes to reduce costs and improve quality.
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What is an expiration list?
This list contains the average account size and size of book, which is used to develop a tiered pricing schedule.
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What are Digital solutions?
Integrates artificial intelligence, robotics and animation to improve operations.
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What are retail brokers? (In addition wholesale is acceptable)
Main market for policy insights.
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What is peak renewal season?
60-80% of groups renew in this season, also known as the 4th quarter.
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What is an Operations Diagnostic?
Provides broad view of an agency’s operations to analyze strategic alignment of process, infrastructure and talent management.
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Who are insureds?
Unlike Carrier Service Centers, Express IX shops for the best deal and coverage for this group.
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What are Carrier Insights, Policy Insights and Executive Insights (and Production Insights if mentioned)?
Analytics solutions that uncover powerful decision-making insights.
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(Any of these three) What is the insights from
1 - analytics, 2 - seasonality support with consistent turnaround times, 3 - additional capacity from existing team members to take on more complex work, 4 - reduction of rework costs, adoption of best practice, 5 - great customer service to insureds)
Name three key benefits of adopting Policy Insights.
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What is Employee Benefits division of Retail Brokers?
Employee Benefit type of business and industry segment.
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What is a Merger and Acquisition?
A common event that unless intentionally managed often drives operational inefficiency and loss of profits.
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Who are licensed account managers?
Team responsible for writing, renewing and servicing accounts on behalf of clients.
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What is pricing?
Designed per project and based on scope.
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What are carriers?
Policy insights enables better communication and a deeper relationships with these partners.
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What is regulatory compliance?
Type of compliance Employee Benefits offers.
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What is Prosci?
Type of Change Management methodology most commonly used through our Operations Advisory Services.
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What are Express IX qualifying accounts?
Small and mid-sized market accounts.
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What is Output Accelerator?
Program designed for re-aligning ReSource Pro's commercial and operational model to our client's business goals.
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What is reduction in re-work and errors?
Most significant cost advantage agency’s gain from using the insights derived from Policy Insights.
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What are:
1 - Entering and renewing plans 2 - Spread-sheeting 3 - Benefits administration 4 - Document review 5 - Census information preparation
Three of five common Employee Benefits tasks.
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What is Lean Management?
Methodology that improves operations by focusing on creating value for clients and reducing waste.
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