Check-In | Intro Process | Exit Procedures | SOML Promo | Selling/ Demonstration |
---|---|---|---|---|
What is the tablet
The object we use to check members in
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What is the burn
default heart rate monitor for intros
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What is 8-hour, late arrival, dress code, or freeze
one important rule/policy on the MA
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What is 1 month free with the purchase of a heart rate monitor
New join offer
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What is validating the intros concerns
most important aspect when dealing with objections
|
What is taking a member's picture
the required procedure for members without a profile
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What is intro card, Ci, schedule
order of Intro Clipboard
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Who are sales associates
the person responsible for ALL follow-ups
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What is 3 month discount of $50/$30
win back offer
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What is conversational, eye contact, making the intro feel understood
2 key points of a CI experience
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What is the basket outside
the place where cards belong
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What is price sheet, MA, (Addendum), OTBeat price sheet, quit free guarantee
order of selling clipboard
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What is guest pass, app instructions, schedule, and copy of MA
contents of the new join folder
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What is 3 month discount of $50/$30
Referral offer
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What is spousal, price, time, uncertainty
4 objections
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What is reconciling the class
the procedure completed once the class clock passes 5 minutes
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What is Inbody scan
the process that should be completed if there is extra time with an intro
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What are 7-14-21
3 dates of follow ups
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What is basic
no offers for this membership level
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What is
coach handoff
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What is 5 minutes
the encouraged amount of time for members to arrive before class
|
What is member must use same email as orangetheory account
the only trick with Inbody scans
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What is assigned date
most important part of a new join contact lof
|
What is the help desk
how to ring out referrals or winbacks
|
what is
30 second pitch
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