Infrastructure Optimization Mature Customer Service Framework Business Application Support Potpourri Blank
100
What is supplemental broadband?
This additonal data circuit enhances local office internet access.
100
What is persona-based technology provisioning?
This term helps describe the process of delivering specific tools to staff based on their role/job function.
100
What is Wave 15?
This software suite includes Lync, SharePoint, Skydrive Pro, Exchange and Office 2013.
100
What is Temp/Intern/Volunteer provisioning?
This is the biggest pain point that our Technology Coordinators experience daily.
200
What is SIP?
This technology provides local telephone numbers for outcalling, and puts an IP phone on staff desks.
200
What is Youth Market (actually we don't know -- let's ask the BRMs to help determine who could benefit the most)?
This business persona (staff role) will benefit the most from using tablets in the field.
200
What is Social Event Support?
In May, this process will help bring in almost $12 million to the Association.
200
What is print in color vs. black and white?
This costs 10 times more to do than the alternative.
300
What it is a WAP?
This device allows AHA to reduce the number of data drops we install in local offices, and enhances intra-office mobility.
300
Who are Steve Barry and John Francisco?
These two ATS Leadership Team members recently received their 15 year service awards.
300
Who is Erich "Grizzly Adams" Sterzing?
This ATS Team member's closest neighbors include bears and treees.
300
Who is Randy Buccafusca?
This ATS Manager has 5 children.
400
Who is Kathy Wilson?
This is the newest member of the ATS Leadership Team.
400
What is Communications?
This field department would benefit the most from having access to a portable device to store large files (they typically have a lot of video files).
400
What is Dynamics?
This software solution will help us remove Siebel remote databases from our environment.
400
Who is Rick McHugh?
This ATS Manager takes a yearly Mission to help those less fortunate than us.
500
What is SharePoint?
This application allows us to remove local file servers, and enhances staff collaboration.
500
What is Enterprise Application rights and permissions?
This staff configuration process already uses persona based solutions to control "who can see" certain data.
500
What is Lync?
This software application will deilver the "Brady Bunch" view to video calls.
500
Who is Jon Gerush?
This ATS Manager has a new puppy with a hankering for shoes.






ATS Priorities for FY13-14

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