Infrastructure Optimization Business Application Support Customer Service Framework Potpourri Blank
100
What is SharePoint?
This application helps AHA retire file servers and increases collaboration opportunities.
100
What is Social Event Support?
In May, this process will help support raising $12 million across the organization.
100
What is Youth Market (we think -- ask the BRMs)?
This AHA staff role could best benefit from tablet use.
200
What is a WAP?
This device reduces the number of typical data drops in an office and increases intra office mobility
200
Who is Randy Buccafusca?
This ATS Manager has 5 children.
200
What is persona-based technology delivery?
This strategy seeks to provide tecnology tools based on specific user/staff roles.
300
Who are Steve Barry and John Francisco?
These two ATS Managers received their 15 year service awards recently.
300
What is Dynamics?
This solution replaces Siebel remote databases by allowing Outlook integration.
300
Who is Kathy Wilson?
This is the newest member of the ATS Leadership Team.
400
What is Supplemental Broadband?
This strategy adds more bandwidth to local offices and improves cloud based application performance.
400
What is Wave 15?
This suite contains 2013 versions of Lync, Exchange, Office, SharePoint and SkyDrive.
400
Who is Erich "Grizzly Adams" Sterzing?
This ATS Leadership Team member has mostly bears and trees for neighbors.
500
What is SIP?
This strategy provides local phone numbers and an IP phone.
500
What is Lync 2013?
This will give staff the Brady Bunch view in their video calls?
500
What is role based access control?
This administrative tactic sets user rights and permissions based on specific user/staff roles.






ATS Priorities for FY13-14

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