Ascent Jeopardy Jeopardy Template

Vericfication	CoreCredit	ACM	Payment processing	Procedures
100 Four Demos How many demos are needed to verify an account?	100 1- Open Outlook 2- Open the left top corner menu 3- Click on "all apps" 4- Click on the CoreCredit app How do you open the CoreCredit app?	100 Autodialer Consent Management What does ACM stand for?	100 -IVR -Website -Online bill pay -Mailed in payments (regular /overnight) What are the payment methods available for Ascent xXtraCredit cardholders?	100 -Name of merchant and date of last purchase. -Amount and date on the last payment made on the account. What questions do we need to ask in order to update the e-mail address on the account?
200 Work phone number What do we need to confirm after verification is completed?	200 Account Summary What is the first screen that CoreCredit will show once you open the account?	200 -Go to the applications menu -Click on non-card lookup -Enter the card number that appears on CoreCredit on the "Account Number" box -Click on Search How do you get the account ID on Intranet?	200 False. If a returned payment is processed a second time after being returned on the first attempt, a subsequent returned payment fee will not apply. A returned payment fee of $29.00 will be applied to the account with every attempt to debit a payment that has already been returned. True or false?	200 Card Replacement. What is the menu you need to enter to create a lost/stolen/ NRI report?
300 CH VAIG How do you notate that an account has been verified in CoreCredit?	300 Click on the "Transaction history" button in the Transaction Summary section on the Account Summary screen. How can you open the transaction history from the "Account Summary" screen?	300 -False. Remember consent is only for mobile numbers. We need to ask for consent for any phone lines added to ACM. True or false?	300 You have to submit a Change/Service form under "APP Deactivation' and advise the CH it will take three business days before the payment withdrawal will be cancelled. How can you stop automatic payments if requested by a cardholder over the phone?	300 True. Foreign transactions will have a fee of 3% per purchase. True or false?
400 -Full legal name -Home Phone -DOB (can be replaced with the mailing address) If the account is opened with the last four of the SSN what are the demos you can use to complete the verification process?	400 Click on the "Embossing details" button under the "Card Information" section in the Account Summary screen? How can you access the "Embossing detais" screen?	400 -True. This will be repeated until no new numbers need to be added. After you have added a phone number, ACM will ask you "are there any phone numbers to be added to this account today?" again. True or falnse?	400 The expiration date. Besides the last four digits of the card number, what extra piece of information do you need to confirm when choosing a card we already have on file to take a payment?	400 - Unauthorized Charges - Canceled charge - Returned Merchandise - Non-recepit of merchandise - Credit not processed - Reoccurring charges Mention 3 common billing disputes.
500 -Name of Power of attorney -Name of Primary -Home Phone -Work phone number / DOB / Mailing address What are the four demos we need to verify when an authhorized party with a POA calls in?	500 -Card Activation -Card Replacement -Account Summary -Transaction History -Delinquency & Re-Age -Loyalty Rewards & Cashbacks -Product Transfer -Statements Mention three Non-Monetary operations you can select from the Account/Card Management screen.	500 -Click on he account ID within the Account Search Results. -Ask "are there nay phone numbers to be added to this account today?" -Choose yes / no -Complete the "add phone" form by specifying the new phone number, phone source, type of line (mobile / land line), i fit's the card holder's number or a third party's. -Click on submit What are the steps to add a new phone number on ACM once you found the account?	500 1- Click on Schedule payment 2- Select a bank account after confirming the last four digits of the account number (if none is available you add one). 3- Select or enter the amount to be paid. 4- Select payment date. 5- Click on "continue" 6- Confirm the e-mail address for the payment receipt. 7- Read the payment disclosure in Genesys. 8- Click on "submit" 9- Provide the customer with a payment reference. What are the steps you need to follow on APG to process a CBP payment?	500 - Go to the applications menu - Click on Change/ Service Form - Select dispute - Under the Notes field type in "Send billing disputes Letter" - Click the Enter Data button What are the steps to send a Billing Dispute letter to a CH using Intranet?

Ascent Jeopardy

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