| Communication Styles | Communication Strategies | Frustration Strategies | Random Questions | Scenarios |
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What are passive, aggressive and assertive communication styles.
What are the three communication styles we discussed this summer?
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What are anticipatory, repair, discourse, and/or listening communication strategies?
Identify at least TWO types of communication strategy categories discussed this summer.
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Strategies that can be used to help alleviate the frustrations associated with communication breakdowns.
What are frustration strategies?
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:-)
What did you like about this program?
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Explain to him by repeating and finally writing him a note that he misunderstood
You’re in a beauty parlor or barber shop. You told the hairstylist to cut off two and a half inches of your hair, but he’s only cut off a half an inch and has indicated that he has finished. What could you do?
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What is passive communication?
During this communication style, a person prioritizes the needs, wants and feelings of others, even at their own expense. The person does not express their own needs and/or does not stand up for themselves.
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What are Repetition, Clarification / Confirmation, Rephrasing, Key Words, Spelling and Code Words,
Digits, Counting, Writing, Signing or fingerspelling
Identify one repair strategy that you could use during a communication breakdown.
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Take A Break
Focus on What You Can Hear Find A Peer Group: Don’t Hide Your Feelings:
Identify at least one frustration strategy covered this summer.
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:-)
How could this program improve?
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She either turns the light on, helping you lip read or she does not turn the light on.
What are the consequences of asking your friend to turn on the lamp so you can speech read their lips?
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What is aggressive communication?
During this communication style, a person expresses that only their wants, needs, and feelings matter.
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What are: Attention Getting (gestures, eye contact, gently touching someone, tapping on a surface, standing up)
Turn taking (assertive speaker and listener- watching facial expressions, body gestures that indicate when it is your time to contribute) Effective Feedback (verbal or nonverbal- letting your communication partner know you received their message) Terminate a conversation (slowly move away from the speaker, look at your watch, politely excuse yourself, stand up, collect belongings, put on your coat, end with a pleasantry)
Identify one discourse strategy that you could use during an interaction.
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Taking a deep breath, going for a walk, going for a bike ride, reading a book, etc.
*ANYTHING that you enjoy doing that will help alleviate your frustrations
What is one way you could "take a break" when you're feeling frustrated?
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:-)
Are you interested in re attending this program (or a similar one) at a later date?
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You could explain the problem and ask the teller to direct you to someone who might be able to fix it.
The bank has made an error on your checking account, several checks have been bounced. You go to the bank, which is very crowded and you wait in line to see the teller.
Being an assertive communicator, what could you say to her? |
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What is assertive communication?
During this communication style, an emphasis is placed on both communicators needs. While standing up for one’s own needs, wants and beliefs, the communicator also respects their listeners needs, wants and beliefs.
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What are:
Ask the speaker to speak in a good light and face the listener Ask the speaker to speak clearly and naturally (but not to over exaggerate) Use repair strategies if messages are not understood (repetition, clarification, etc.) Confirm important points by saying them back to the speaker When entering the middle of a conversation, has a listener/speaker sum up the gist of the conversation Position yourself closer if someone is speaking from a distance If the speaker turns their head away, they should be asked to face the listener If the environment is noisy, the conversation should be moved to a quieter location Obtain crucial information in writing Ask the speaker to not speak while eating/drinking, smoking, or chewing If possible, keep good ear towards the speaker If possible, avoid rooms with poor acoustics (use special amplification if available) Request the speaker use a microphone Arrive early to meeting so you can choose closer seating When going to a movie/play review the summary/plot in advance
Identify one listening strategy that could be used to support effective communication.
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Sharing stories with those that understand can be very helpful in releasing tension and sadness. You are never alone!
What could be a benefit of joining a peer group?
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:-)
Did you feel you benefited from the material covered in this program?
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You could use a different word, you could write your message down, you could gesture your message, etc.
What is one way you could respond to someone who has difficulty understanding you?
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What is aggressive?
Penny entered the office of her boss, the dean. She noticed it was dark and thought it would probably be hard to lipread/speechread. She pushed past the dean's desk (he was sitting at it!) and opened the blinds. Then she sat down and said, "lets get this meeting over with!"
Which communication style is Penny exhibiting? |
What are: Thinking about who you are communicating with, If the problem is related to the communicators speech (soft, fast, poor pronunciation, etc.), ask the person to speak more slowly, If the person is a relative/friend, ask them to trim their mustache/beard so their lips become more visible, The more you talk with someone, the more you begin to understand their speech patterns, Respectfully avoid difficult speakers when possible, Having a conversation with someone who shouts or speaks loudly to explain how that negatively impacts communication
Identify one anticipatory repair strategy that you could use during a communication breakdown.
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:-)
Identify one frustration strategy that has been helpful to you (it may be different than the ones covered in our sessions).
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:-)
What is one thing you learned during this summer group?
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You could ask the hostess to seat you in a quieter spot, explaining that you have difficulty hearing/speaking in loud environments.
You are going out to eat with some friends and the restaurant is very loud. You notice the hostess is going to seat you next to to a very large party. How could you be assertive and advocate for a better dining environment?
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