| Families | Residents | Staff Questions | Building | Wild Cards |
|---|---|---|---|---|
|
What do you do if a Family member has questions about Alzheimer's?
Give them resources other families, Alz Assoc support groups.
|
What is used for small cuts in the elderly?
|
What can issue requires phone calls vs Text vs emails?
Emergency vs routine items (ie schedules, time clock)
|
What if the power goes out?
Use Flashlights and Call Xcel in ECP
|
What if there is a call off or important issue.
Call Assistant Mng or Mng right away or text.
|
|
What if a Family members wants to help with caregiving tasks?
Help direct them to other things like activities and conversations not the ADL
|
Resident has behaviors?
Redirect, redirect and again.
|
Should we document everything?
Report in ECP
|
What if the fire alarm goes off?
Check all residents, allow Fire Dept to come
|
What if there is a potential resident visit by a family?
Take name, number and any other information, offer coffee and tour. Then send information to Malou asap.
|
|
What if the Family insisting on help right now....ex: come and shower dad right now?
Ask them to wait a moment and include a lead or mng if they are insistent
|
Resident or building emergency?
Call 911
|
List resources to help you find solutions?
Other Staff, vendors, Google search
|
What if the toilet is overflowing?
Turn water off behind the toilet.
|
How do we welcome a new employee?
Show and share and offer assistance with any questions.
|
|
What are Dementia behaviors?
Undressing, Sundowning
|
What if a resident does to want to take a shower?
Allow them not to, then try again for hygiene
|
What if the State Surveyor comes to the house?
Offer coffee, call administrator
|
What if the power is out for a while and it is cold?
Start Generator, use Training instructions.
|
What is your cell phone etiquette during work?
Only use for work needs, schedules, clock, google search for work items.
|
|
What if Family members that want to volunteer in an inappropriate way. ex: cleaning the main baths
Share how they can help but that our caregivers job is to do the work in the home.
|
What if resident is threatening others?
Redirect and call Mng to help immediately.
|
What if a caregiver is mistreating a resident?
Immediate call to Mng and Administrator
|
What if appliance stops working properly?
Call your Lead or Mng to arrange repair.
|
What is the employee of the quarter?
Someone that shows the majority of the company competencies on a consistent basis.
|
|
What are our Competencies?
Passion, Integrity, Heart, Teamwork, Compassion, Reliability, Problem Solving, Communication, Initiative, Adaptability, Planning and Organizing, Stress Tolerance, Work Standards, Motivation
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