Repairable | Parts | Unrepairable |
---|---|---|
What is Early Tow IQ or ETIQ?
This tool used to help determine if a vehicle is repairable.
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What is OEM?
Original Equipment Manufacturer parts.
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What is TLE
This is the process of having Copart pick a customers vehicle and move it to Copart.
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What is VIP?
Tool used to obtain photos from insureds or claimants.
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What are remanufactured/reconditioned parts?
Rebuilt parts. Rebuilt to the OEM specifications.
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What is a 3-way call?
This phone call should be made when needing to obtain release of a customers vehicle to Copart.
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What is an independent adjuster or IA
This person is not an employee of BW but can be used to inspect a vehicle?
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What are LKQ/Recycled parts
These parts are used OEM parts, and they are readily available, having faster delivery.
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What is the Greenlight process.
This is the process that picks up the vehicle quicker from the tow yard/body shop if it qualifies
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What is Express Estimate?
This is the process of followed if the customer has an estimate from a body shop for the damage to their vehicle.
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What are Aftermarket parts?
These parts are brand new parts that are not manufactured by the original car manufacturer.
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What is the vehicle salvage tab?
This is the tab in exposures where TLE is filled out.
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What is STP?
This process allows the IRT rep to directly pay a VIP customer after the estimate is complete.
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What is a warranty?
We honor this regarding the repairs to the vehicle as long as they own the vehicle.
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What is a LOT #?
This is generated confirming the TLE has been submitted to Copart.
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