| Error Codes (ERR/CER) | Tools and Services | Security | Troubleshooting | TOM 2000 |
|---|---|---|---|---|
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What is....
You have reached the maximum number of attempts allowed at answering your security question. Your account is locked. To get a temporary code contact us.
What does the error code CER.097 mean?
|
What is....
SESE (Screen and Error Search Engine)
This tool allows agents to reference any error codes the taxpayer may received when trying to access CRA online services.
|
What is....
Regular caller verification
Which level of security is required for issuing a security code to the current address on file by mail?
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What is....
A browser
To ensure uninterrupted access to CRA sign in services, this application must have the latest security updates.
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What is....
TOM2050- Authentication Credentials Enquiries System (ACE)
If you need to get additional help for ACE, which TOM 2000 page would you review?
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What is....
Your access is locked. If you have forgotten or misplaced your CRA user ID or password, refer to the following links. I forgot my user ID or I forgot my password.
What does the error code CER.019 mean?
|
What is....
RAC (Represent a Client)
This service allows a friend or family member with authorization to have access to view the taxpayer's tax information online.
|
What is....
MFA (Multi-factor authentication)
This enrollment step is now mandatory.
|
What is....
Ensure that JavaScript is enabled under browser settings.
If the taxpayer receives error code ERR.043 (JavaScript) what should you do?
|
What is....
TOM2035- Multi-factor Authentication (MFA)
If you want to read more information about MFA, which TOM 2000 procedure would you review?
|
|
What is....
Your CRA security code has expired. To get a new CRA security code contact us.
What does the error code ERR.004 mean?
|
What is....
ACE (Authentication Credential Enquiries System)
This internal tool allows AMS agents to block access to CRA online services.
|
What is....
A PIN (Personal Identification Number)
This security feature allows a taxpayer to pass authentication on the phone much quicker with an agent.
|
What is....
Refer the taxpayer to their financial institution
If a taxpayer is having issues with using a sign-partner for registration (lost bank card, forgot security questions etc.), what should you do?
|
What is....
TOM2083-Restrictions (Access Denied)
You have reviewed ACE and there is a restriction on the account, what TOM 2000 procedure would you review?
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What is....
This user ID has been revoked and can no longer be used.
What does error code CER.020 mean?
|
What is....
AFR (Auto-fill My Return)
This service automatically fills in taxpayer tax return with the information CRA has onto the NETFILE / EFILE software.
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What is....
Revoke all other credentials or Unlink all other sign-in partners
This step must always be completed if a taxpayer has more than one credential on file when you access ACE and you have confirmed with the taxpayer.
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What is....
hCaptcha
Name the issue the taxpayer is experiencing if the taxpayer indicates they are receiving error code CER.018 but it does not appear in ACE.
|
What is....
TOM2063-Block/Unblocking a credential
When a taxpayer has agreed to the terms and conditions of use after misuse had been identified, which TOM 2000 procedure would we follow to unblock a credential?
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What is....
Our records indicate you already have a CRA user ID or Sign-In Partner credential. You will need to sign in with that credential in order to access our sign-in services.
What does the error code CER.021 mean?
|
What is....
A Provincial Partner Credential. BC Services Card & My Alberta Digital ID
This sign in option is only available on the My Account for Individuals portal and allows taxpayers to bypass the security code requirements.
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What is....
Immediately block all credentials
If misuse has been identified what is the first step to secure the account?
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What is....
An E-services Worksheet
This document is sent to an RO in the event the technical issue can't be resolved.
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What is....
TOM2072-Misuse
This section of the TOM would address situations where a spouse was logging into My Account that wasn't theirs.
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