Triple E | Policies | More Triple E | Systems & Tools | NFL Sunday Ticket |
---|---|---|---|---|
What is, Engage?
What does the first "E" in Triple E stand for?
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What is, California?
Name one state excluded from the voluntary disconnect policy.
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What is, Save Recommendations?
What type of recommendations are made during this portion of the call?
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What is, DirecTV Archives Tool?
Where can RIO's version of a CSS be found?
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What is, remote control?
Customers have the option to order NFLST or NFLSTM in their own homes by using a?
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What is, Purpose?
Finish the statement: Engage from start to finish with a ___?
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What is, Error Correction? (Will Take Account Correction per CCKM)
Which reason code/disposition allows back dates of up to 60 days?
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What is, a Now solution?
What type of solution should you be extending?
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What is, CallVu?
Where can WFH agents take payments if cx declines self-service options?
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What is, late June 2022?
When does NFLST renewal process begin?
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What is, Build a connection?
What are you doing while uncovering the customer's needs?
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What is, Move to Green-Speed Lose?
Which disconnection reason is "No Line of Sight" now found under?
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What is, objections?
During escalation calls, what is the correct term when a customer opposes the "Now" Solution?
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What is, OMS?
Legacy Accounts: Where are move orders executed?
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What is, July 14, 2022?
NFLST online ordering for eligible fans begins?
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What is, open ended questions?
Discovery questions are supposed to be ___?
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What is, 14 days?
What is the BRE for Uverse Services?
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What is, 100% of the time?
How often can you make an effective save attempt?
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What is, EG Tools?
Which tools host the DT ETF Calculator
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What is, Lo Maximo?
Which of the Spanish packages includes the NFLSTM at no extra cost?
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What is, through the call?
During the duration of the call, when it the most effective time to have engagement?
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What is, July 15, 2019?
Voluntary disconnects for MI customers are no longer prorated for AT&T Internet, AT&T Phone, and Fixed Wireless Internet effective when?
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What is, AER?
What other behavior should be displayed throughout the call?
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What is, Dispute Tracking System?
Aside from Online Process Center, what other tool will allow research on misapplied payments?
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What is, the NFL has yet to announce?
Will the NFLST be available in 2023?
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