Triple E Policies More Triple E Systems & Tools NFL Sunday Ticket
100
What is, Engage?
What does the first "E" in Triple E stand for?
100
What is, California?
Name one state excluded from the voluntary disconnect policy.
100
What is, Save Recommendations?
What type of recommendations are made during this portion of the call?
100
What is, DirecTV Archives Tool?
Where can RIO's version of a CSS be found?
100
What is, remote control?
Customers have the option to order NFLST or NFLSTM in their own homes by using a?
200
What is, Purpose?
Finish the statement: Engage from start to finish with a ___?
200
What is, Error Correction? (Will Take Account Correction per CCKM)
Which reason code/disposition allows back dates of up to 60 days?
200
What is, a Now solution?
What type of solution should you be extending?
200
What is, CallVu?
Where can WFH agents take payments if cx declines self-service options?
200
What is, late June 2022?
When does NFLST renewal process begin?
300
What is, Build a connection?
What are you doing while uncovering the customer's needs?
300
What is, Move to Green-Speed Lose?
Which disconnection reason is "No Line of Sight" now found under?
300
What is, objections?
During escalation calls, what is the correct term when a customer opposes the "Now" Solution?
300
What is, OMS?
Legacy Accounts: Where are move orders executed?
300
What is, July 14, 2022?
NFLST online ordering for eligible fans begins?
400
What is, open ended questions?
Discovery questions are supposed to be ___?
400
What is, 14 days?
What is the BRE for Uverse Services?
400
What is, 100% of the time?
How often can you make an effective save attempt?
400
What is, EG Tools?
Which tools host the DT ETF Calculator
400
What is, Lo Maximo?
Which of the Spanish packages includes the NFLSTM at no extra cost?
500
What is, through the call?
During the duration of the call, when it the most effective time to have engagement?
500
What is, July 15, 2019?
Voluntary disconnects for MI customers are no longer prorated for AT&T Internet, AT&T Phone, and Fixed Wireless Internet effective when?
500
What is, AER?
What other behavior should be displayed throughout the call?
500
What is, Dispute Tracking System?
Aside from Online Process Center, what other tool will allow research on misapplied payments?
500
What is, the NFL has yet to announce?
Will the NFLST be available in 2023?






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