These are the 3 pillars of the CS Attrition Model

According to Jorge, this type of tree is often planted in people's backyards in India

This person lives on top of a hill

"There doesn't always have to be three pillars"

These two companies merged to form Verizon in 2000

Phase 1 of the Retail Turnover Solution will predict the likelihood of an employee to ___ or ___

Vaibhav is vegan, supposedly, except when it comes to this type of food

These two people were briefly roommates

"The vaccine doesn't work"

This is the most profitable invention in US history

This is the number of vendors that supply agent staffing for Sales Chat

A popular Californian wine was named after this person

In their spare time, this person is a swimmer and martial artist

"Does McKinsey clean laptops?"

One million threads of fiber optic cable can fit in a tube of this diameter

This is the second costliest CS call driver category for wireless, after Troubleshooting

"Every consultant on this call is dating or married to another consultant" is a false statement due to this person

This person has been at Verizon the longest

"I suspect a strong correlation between Slack giphy usage and retention"

This is the telephone greeting that Alexander Graham Bell originally wanted, instead of "hello" which came from Thomas Alva Edison

This is the number of data layers in the Retail Digital Twin (can you list them?)

This is the person that Roni accidentally invited to the weekly meetings instead of Will Scardino

This person has the most number of badges on the Verizon intranet

[insert random Zoom reaction]

According to the UN's International Telecommunications Union, this was the number of mobile cell subscriptions per 100 people in 2018