You can see the billing history, as well as isolate open invoices, credits, and see future invoices in my section. What section am I?

If an installment plan was billed in full. and you needed to reinstate. you would apply me

I am your one-stop shop

If a customer wants a breakdown of their services, you can click me, and it will give you the list of services they have

If a customer is unable to locate their payment on their account, but is insistent they made one, I am the go-to article

You can review all jobs by clicking me. If you open me, I will appear blank unless there is open jobs. However, if you delete my status, and press enter, all jobs will appear....What am I?

If my customer called in to dispute an invoice, and a of already submitted me, I can go in mmb under action history, and double click me for any follow up details

When it comes to cancellations, I am your guide to your resolution path..

My section will allow you to send a copy of the statement/contract to the customer

If a customer is upset about their BOCS and have concerns, you should use me to assist for possible resolutions

If my customer calls in disputing a
install due to increase in price, I can look here to see all details of what happened to the job. If the disposition says this, that means I have received items that were not originally included in the contract?

If my customer relocated or someone moved into the premises within 2 years of my cancel, and I wanted my BOCS reversed, you would action me...

I am used to determine whether a customer qualifies for a better rate...

If I needed to update a customers pic, change emergency contacts, or update password, you would click me

If a customer never received a refund, you can follow me for the proper procedure

If I want to see the status of an action or start an action, you can click me...

If I cancelled my contract, and wanted to reinstate, and its within the 30 days or 1 year if ADT error, you would action me

When searching for any topic, you should use me to narrow your search

Everytime a customers account, you should always check me for important information that should be communicated to the customer

You can use me to view a list of all actions, and the scenario when to use the action in question

If I wanted to check to see how a refund is processed in MMB. You can find me here:

If I had two different recurring fees billing on different cycles, and wanted to combine them to bill together. You would action me...

If a customer called to check on the reward card, and the contract shows they should get one, you should refer to me...Also, what is the name of the database in my article?

You would click me if you lost a customer who account youve already accessed to retrieve contact details to ensure that you call them back

If we needed a transfer a customer to AM for cancellation, you would take my path to reach an AM agent