A.D.I.D.A.S. | Support | The Produck |
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What is Monosnap?
This is the name of the program you can use to take screenshots and screen recordings for customers, debuted by our very own Cola.
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Who are Maya and Astro?
Need a little emotional support? You can find these two support puppers running around our office.
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What is a feature gate?
This is another name for a configuration.
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What is Kris Kross?
Jump! Jump! Riley and Mo dressed up as this dynamic duo for Halloween
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Who is Alistair?
What do you meme? This former ST user lovingly made memes of us and emailed them to whichever agent he was working with at the time.
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What is a pinned note?
A numbered orange tag next to the Bill to or Service Location on a job indicates this:
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What is Highland Park?
Let's have a change of scenery! This is the neighborhood your supervisor and lead currently live in.
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Who is Hester aka Hesterboi?
It's a RAP! You can stream this CSA's music on Youtube. Some bops include "Going Ham" and "Summertime"
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What is Customer Communications?
When password reset emails continue to go to spam, you can create a support ticket under this Project to see why.
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Who is Delshaun?
Before they joined the VIP team, this team member blessed us with their airbrushed glam as a
Fresh Producer |
What is Michael and Son?
In early October, we lost several agents to an extended go live for this tenant
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What is Performance Pay?
This section of the job costing flyout shows us how much the technician is being paid in bonuses and commission.
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What is The Moon Rocks?
You can find this Cola playing bass for this LA based rock band
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What is 200?
This is Robert Wong's jersey number, of course!
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What is tax liability?
For tenants using ST for tax reporting, this is the metric they want to look at to see what ServiceTitan has calculated to be the tax owed.
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