Direct Orders | Indirect Orders | Close vs. Cancel | Verification | You Complete Me |
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What is a blind return
Only type of return we process for a retail store
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What is standalone RPC
The first option for a return is
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What is cancel order
This option stops shipment
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What is click to call
Utilized to provide all the verification information when the rep calls in
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What is rain
Whatever you do, don't put the blame on you. blame it on the
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What is the device id to the one from the order
With a failed upgrade order for a direct location, this is what you change
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What is full return
The second option for a return is
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What is the imei
Verified before we close an order for a store
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Who are indirect agents
These reps provide us with a validation ID and token for verification
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What is control
I got chills, they're multiplyin; and I'm losin
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What are AALs
You'll manually build these for direct locations
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What is a manual return
The final option for a return is
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What is an ITTS ticket
The way we cancel an order that is already in transit
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What is door 2 door reps
If click to call is not used by this location - we do not assist unless we talk directly to the customer
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What is better
Hey Jude, don't make it bad, take a sad song, and make it
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Who is revenue assurance
Will attach the loan for failed direct orders within 21 days of activation
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What is release
Do this to the sim for a failed order
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What is device order tracking
Where you close an order in ACSS
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What is USWIN
Customer service provides us with this for verification
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What is maybe
Hey I just met you, and this is crazy, but here's my number, so call me
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What is sales support
Migrations from prepaid to postpay are handled by this dept when calling in
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What is reprocess
Last R for an indirect failed order
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What is 30 days
We assist with closing CLNR orders over this many days
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What is OTP (one time passcode)
Verification for Apple stores, Best Buy and WARP
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What is highway
Hold me closer tiny dancer, count the headlights on the
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