Direct Orders Indirect Orders Close vs. Cancel Verification You Complete Me
100
What is a blind return
Only type of return we process for a retail store
100
What is standalone RPC
The first option for a return is
100
What is cancel order
This option stops shipment
100
What is click to call
Utilized to provide all the verification information when the rep calls in
100
What is rain
Whatever you do, don't put the blame on you. blame it on the
200
What is the device id to the one from the order
With a failed upgrade order for a direct location, this is what you change
200
What is full return
The second option for a return is
200
What is the imei
Verified before we close an order for a store
200
Who are indirect agents
These reps provide us with a validation ID and token for verification
200
What is control
I got chills, they're multiplyin; and I'm losin
300
What are AALs
You'll manually build these for direct locations
300
What is a manual return
The final option for a return is
300
What is an ITTS ticket
The way we cancel an order that is already in transit
300
What is door 2 door reps
If click to call is not used by this location - we do not assist unless we talk directly to the customer
300
What is better
Hey Jude, don't make it bad, take a sad song, and make it
400
Who is revenue assurance
Will attach the loan for failed direct orders within 21 days of activation
400
What is release
Do this to the sim for a failed order
400
What is device order tracking
Where you close an order in ACSS
400
What is USWIN
Customer service provides us with this for verification
400
What is maybe
Hey I just met you, and this is crazy, but here's my number, so call me
500
What is sales support
Migrations from prepaid to postpay are handled by this dept when calling in
500
What is reprocess
Last R for an indirect failed order
500
What is 30 days
We assist with closing CLNR orders over this many days
500
What is OTP (one time passcode)
Verification for Apple stores, Best Buy and WARP
500
What is highway
Hold me closer tiny dancer, count the headlights on the






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