Utilized to provide all the verification information when the rep calls in

This is who we do not assist with returns

This is the first step you will take to see if you can resolve the error or activate the order

This option stops shipment

N198101

These reps provide us with a validation ID and token for verification

The first option of return for indirect agents

We do this to the sim

Verified before we close an order

P566001

If click to call is not used by this location - we do not assist

We use this method when standalone RPC fails

This is the place we determine (if we can) what caused the error or the work around for it

The way we cancel an order that is already in transit

P175401

Customer service provides us with this for verification

You will cancel the loans when you process the return manually

Advise the store to get a new sim

This is used to close an order in ACSS

E331201

Verification for Apple stores, Best Buy and WARP

You'll reset this after a manual return has been processed

Last step for the order

We assist with closing CLNR orders over this many days

7025401