| Verification | Returns |
|---|---|
|
What is an indirect agent
A rep that calls in and provides you a validation ID and token
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What is retail locations
The location we do not process returns for
|
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What is click to call
The easiest way for a rep to verify themselves when calling in
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What is standalone RPC
The first option of return for an indirect location
|
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What is customer service
They will be verified via their USWIN
|
What is manual via OMNI
Second option of return if RPC fails
|
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What is your SMEs
Cancels loans for you if the first two return options fail and manual in acss is required
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