Verification | Returns | Migrations | Indirect R's | Closing vs Cancelling Orders |
---|---|---|---|---|
What is click to call
Utilized to provide all the verification information when the rep calls in
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What is retail stores
This is who we do not assist with returns
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What is the credit balance
This should automatically be applied to the postpaid account after migration
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What is Return
We do this with the order first
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What is cancel order
This option stops shipment
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What is an indirect agent
These reps provide us with a validation ID and token for verification
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What is standalone RPC
The first option of return for indirect agents
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What is inside sales
Customer service transfers to this department to complete migrations
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What is Release
We do this to the sim
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Who is the imei
Verified before we close an order
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Who is Cosco
If click to call is not used by this location - we do not assist
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What is a Full RPC
We use this method when standalone RPC fails
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What is OMNI
The system used to process migrations
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What is Resolve
We do this to the error
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What is an ITTS ticket
The way we cancel an order that is already in transit
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What is their USWIN
Customer service provides us with this for verification
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What is a SME
Will cancel your loans if a manual return is needed
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What is a Verizon location
Walmart will direct you here to complete migration
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What is Reprocess
Last step for the order
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What is device order tracking
This is used to close an order in ACSS
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What is OTP
Verification for Apple stores, Best Buy and WARP
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What is the upgrade date
You'll reset this after a manual return has been processed
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What is and ITSC trouble ticket
Failures to migrate require this submitted by the rep
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What is Research
Cristina's extra R to start with
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What is 30 days
We assist with closing CLNR orders over this many days
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