Verification Returns Migrations Indirect R's Closing vs Cancelling Orders
100
What is click to call
Utilized to provide all the verification information when the rep calls in
100
What is retail stores
This is who we do not assist with returns
100
What is the credit balance
This should automatically be applied to the postpaid account after migration
100
What is Return
We do this with the order first
100
What is cancel order
This option stops shipment
200
What is an indirect agent
These reps provide us with a validation ID and token for verification
200
What is standalone RPC
The first option of return for indirect agents
200
What is inside sales
Customer service transfers to this department to complete migrations
200
What is Release
We do this to the sim
200
Who is the imei
Verified before we close an order
300
Who is Cosco
If click to call is not used by this location - we do not assist
300
What is a Full RPC
We use this method when standalone RPC fails
300
What is OMNI
The system used to process migrations
300
What is Resolve
We do this to the error
300
What is an ITTS ticket
The way we cancel an order that is already in transit
400
What is their USWIN
Customer service provides us with this for verification
400
What is a SME
Will cancel your loans if a manual return is needed
400
What is a Verizon location
Walmart will direct you here to complete migration
400
What is Reprocess
Last step for the order
400
What is device order tracking
This is used to close an order in ACSS
500
What is OTP
Verification for Apple stores, Best Buy and WARP
500
What is the upgrade date
You'll reset this after a manual return has been processed
500
What is and ITSC trouble ticket
Failures to migrate require this submitted by the rep
500
What is Research
Cristina's extra R to start with
500
What is 30 days
We assist with closing CLNR orders over this many days






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