| Systems | True or False | Calling In | Care or Ecomm |
|---|---|---|---|
|
What is AS400 used for?
Locating true cost and DC inventory
|
Cx do not have to be verified before addressing the concern?
False. Some cx do refuse but that is to be documented.
|
I am calling in to check the balance on my GC?
GC Portal or AAP
|
I am calling in to get help locating my receipt for an item I bought at store 2020?
Care.
|
|
What is FDO Portal used for?
HVS Inventory and FDO tracking numbers
|
Professor X call to check on Buttercups order if he is NOT listed as a pick-up person?
False. If they are not listed on the order no information can be given to them.
|
I am calling in because I have a charge on my card but I didn't get an order confirmation.
CVCC or Paypal
|
I need to get the warranty information for a part I bought online in December 2008?
Ecomm.
|
|
What is SF used for?
To create cases for callers for documentation purposes.
|
I am NOT to share the true cost located in AS400?
True. The price listed in AS400 is not to be shared with ANYONE!
|
Im calling in because I was supposed to given a rebate form but I don't see it at the bottom of my receipt.
AAP.com > Special offers> Rebates and Sweepstakes
|
I need to file a complaint about a store I visited yesterday. The manager cursed me out.
Care.
|
|
What does QV stand for?
Quantum View
|
I should process and OSC for an ISPU order a customer no longer wants?
False. Call the store and get them to refund the order.
|
What is status of my order?
CVCC or OMS
|
What are the hours for care?
9am-6pm EST
|
|
What is the CTI used for?
To take calls in SF
|
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