| Pharmacy Acronyms/Abbreviations | Drop-Off | 9121/CVS | Metrics | OSAT/SWEET |
|---|---|---|---|---|
|
What is the abbreviation for Return to Stock
RTS
|
What should be typed in for waiters
W15
|
What is 619-280-5006
Our phone number
|
What are immunizations, patient care at pick-up, and patient outreach calls?
The 3 components of myPatient Care (mPC)
|
What is pick-up?
The workstation with the highest priority
|
|
What is the abbreviation for Balance On Hand
BOH
|
What is F12
Key that should always be used after typing up a prescription
|
What is 8
The number of workstations in the pharmacy
|
What is WeCARE?
Metric that includes how often the "N-key" is used to work top - down in queues
|
What is Empathize?
The second "E" in SWEET
|
|
What is the abbreviation for Transfer In
TI
|
What are examples of discount cards
GoodRx, ScriptSave, WellDyneRx, etc.
|
What is 220
The number of waiting bin slots
|
What are patient outreach calls?
Includes Adherence Outreach, New Script Pick Up, ScriptSync, Gaps In Care, etc.
|
Who are our service captains?
Phillip & Naiyah
|
|
What is the abbreviation for Certified Pharmacy Technician
CPhT
|
What is a Medi-Cal ID
8 digits with a letter at the end
|
What is our division, region, district, and store #?
9, 63, 4, 9121
|
What is 30 seconds or 3 rings?
Phone calls should be picked up within this time?
|
What is myCustomer Connection
The Dashboard used to look at OSAT and customer surveys
|
|
What is the abbreviation or Ready When Promised
RWP
|
What is the sig code for 1 drop in right eye 4 times daily
1D;OD;QID
|
What is 15
The number of staff on 9121 pharmacy roster? (yes, including those on leave and nearly hired)
|
What are the 3 components of myStore Health?
"Care for Our Colleagues," "Deliver Financial Results," "Connect with Our Customers"
|
What is 84.0?
Our OSAT goal
|
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