Delinquency and Collections Maintenance Expense Control Regional Head & SMT Rentals Maintenance EAB/Productivity
100
1st
When is rent due?
100
$20
Vacant unit electricity charge maximum is?
100
Regional Head
Human Directional is approved by who?
100
2
How many business days should all credit underwriting be completed after application?
100
E
Smoke alarms not working are considered what level of priority work order?
200
2nd, 3rd, 4th, 6th
When is rent late:
CO, GA, KY, IL, OH, FL ___
IN ___
TX ___
MN, NC, TN ___
200
$70, $90
What is the maximum repair and maintenance expense per unit for properties newer than 10 years? Older than 10 years?
200
SMT, approval in writing
Who is authorized to approve overtime?
200
-4.1 or higher
What credit underwriting scores requires SMT approval?
200
SMT
Who is authorized to condemn an appliance?
300
Go out on or before the 4th, 6th
When do 3 day notices go out?
GA, KY, OH, TX, FL ___
MN, NC, TN ___
300
$300
What is the maximum spend for plumbing each month?
300
Certified Manager or Trainer, Regional Head to certify in writing
Who is authorized to dead leads?
300
Regional Head
If there are any auto denies, who is authorized to approve the file?
300
Monday/Wednesday/Everyday
What say(s) should a Manager approve time in Bio Punch?
400
Go out on or before the 3rd
When do 5 day notices go out in IL?
400
$75
What is the maximum standard for maintenance supplies each month?
400
SMT, approved in writing
Who is authorized to approve lease terms longer or shorter than 12 months?
400
Regional Head
If the credit underwriting score is -7 or higher, who can approve the file?
400
100%
What is the minimum number of carpets to be done in-house?
500
Go out on or before the 5th
When do 10 day notices go out in CO and IN?
500
SMT
Who is authorized to approve carpet replacement?
500
Regional Head
Who approves the 30 second telephone commercial?
500
False
TRUE or FALSE: Checks are accepted at move-in.
500
$80, $40 for properties with in-house cleaning
What is the maximum standard expense per unit for turns?






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