| Rentals | Delinquency and Collections | Traffic Building | Maintenance EAB | Traffic Building |
|---|---|---|---|---|
|
14 days
For properties at 93% physical occupancy or higher, what is the maximum hold for an apartment?
|
8th, 10th, 15th, 20th
All delinquent accounts are sent to the attorney for eviction no later than the following dates:
- GA, IL, OH, TX, FL - KY, NC, MN - CO & IN - TN |
1 hour, phone call
When should the first follow up be on a guest card, and how should the associate contact the customer?
|
Same day
When must "E" items be completed?
|
True
TRUE or FALSE: Calls must be answered on the first ring using the headset.
|
|
21 days
For properties below 93% physical occupancy, what is the maximum hold for an apartment?
|
True
TRUE or FALSE: Checks, as a form of payment, are absolutely not to be accepted after eviction has been filed.
|
Daily until the lead it dead
When should the second follow up to a guest card be?
|
24 hours
When must "A" items be completed?
|
SMT
Who is authorized to approve all headlines and ad content?
|
|
50%
You must have ___ of the month's approved rentals of white glove product.
|
20th, TN is 21st
When must the DQs be sent to the collection agency?
|
None
What are qualifying reasons to not enter a piece of traffic into OneSite?
|
48 hours
When must "B" items be completed?
|
1 hour by phone, within 24 hours
When must the first and second follow up call be completed?
|
|
1. signed application
2. administrative fee 3. application fee 4. application acknowledgement form 5. signed lease agreement including utility addendum
What 5 items must be completed to consider a rental closed?
|
2
How many NSFs in a 12-month period can be entered into OneSite?
|
Regional Head
Human Directional is approved by who?
|
E - no heat, no A/C, refrigerator not working, pipe broken causing damage
A - 3 or more burners out on stove, pest or termites, garage not working, garbage disposal, roof leak B - outlet not working, carpet repairs, re-keying, minor drywall, blinds, sliding glass door (unless security issue)
Give an example of an E, A and B item.
|
24 hour
After the second follow up there must be ___ hour follow up until the card is dead.
|
|
30
Sales Associates are expected to do how many transactions after 90 days of hire?
|
20th
When can you not accept rent without next month's rent?
|
40
For properties that use Craigslist, each property must have an approved headline list containing at least how many headlines?
|
False ("A" item)
TRUE or FALSE: Pest or termites is an "E" item (same day repair)
|
False (Certified Managers and SMT)
TRUE or FALSE: Only certified Managers or Regional heads can dead guest cards.
|
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