| Technology | 10 Points | Rewards | Service |
|---|---|---|---|
|
The Nordstrom App
What is the only way customers can place store reserves?
|
ONLY LEVEL 4
Which level customers get 10 points?
|
$40
If a customer opens a card today and spends $100, how much do they get back in notes?
|
Help them! Returning all that money means they have extra money to spend. Turn that sale around! (PSA: DO NOT SEND THEM TO THE SERVICE BAR)
My customer has a huge box of returns what do I do?
|
|
Style Board
What is the name of the program that replaces Textsyle and allows you to sell to customer from the comfort of their home?
|
System list 12 or Fashion Rewards
How do I find out my customers level?
|
...
Give us your best rewards pitch
|
2pm
What is the cut off time for over night shipping?
|
|
Call system list 12! Or go to fashion rewards!
I'm not sure if set my customer's triple point day. What do I do?
|
No, this is an exclusive level 4 event
If my customer is bringing a guest who is not a level 4 do they also get 10 points?
|
A customer gets reimbursed through a Nordstrom note. They pay upfront but will get that amount back in notes only if it is a Nordstrom item. A fitter will
Explain the alterations benefit? How to they get it back? Do they pay upfront? What can we alter? When do they find out the price?
|
Ask one more person to find it, preferably your DM or ADM, and then reject and place the slip in the clear pouch to turn in at the end of the night.
What do I do if I cant find this DTC?
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